Emotional Intelligence - A Multi-problem Solution Business Articles | December 3 Women's Nike Air Max 97 UL '17 Triple White , 2008 A group of OD professionals developed a list of 45 issues impacted by Emotional Intelligence (EI) skill development. The list is quite eye opening. As an organizational improvement intervention, EI skill development has the potential to positively impact a multitude of organizational problems concurrently. Development of EI skills does not just improve leadership competencies or management skills. The effect is far-reaching.
Not long ago, I was invited to facilitate a professional development network (PDN) session of the Chicago Organizational Development Network. The group, comprised of seasoned consultants from large organizations, gathers with the purpose of sharing information and learning from one another. As is my practice Women's Nike Air Max 270 Sneakers Light Grey Black , I designed a highly interactive program. The objective was to identify how significant the development of Emotional Intelligence (EI) skills can be for the workplace.
After defining Emotional Intelligence and providing some examples of the results obtained from our applied EI skill-building programs, I asked the group to divide into three smaller groups and note on flipcharts what issues or problems could be improved within their organizations by increasing EI skills. The groups spent about 10 minutes identifying and discussing the issues or problems, then reported on their lists. The composite, alphabetized list below details the 45 issues identified by the group.
- Absenteeism
- Call reluctance
- Change management
- Coaching
- Communication
- Conflict management
- Creativity
- Culture change
- Customer satisfaction
- Decision-making
- Developing leaders
- Efficiency
- Emergencies
- Employee engagement
- Employee satisfaction
- Expectation setting
- Goal attainment
- Goal setting
- Grievances
- Group interaction
- Health care costs
- Lawsuits
- Leadership
- Lost time accidents
- Mergers
- Non-union status
- Patient safety
- Performance management
- "Politics"
- Problem solving
- Process improvement
- Productivity
- Project management
- Quality
- Retention
- Salesrevenue
- "Silo" mentality
- Stress
- Succession planning
- Supplier relations
- Teamwork
- Thought clarity
- Trustloyalty
- Worklife balance
- Workplace violence
It's quite eye opening to see this expansive list which is, most likely Women's Nike Air Max 270 Flyknit Clear Emerald , not all-inclusive. I can't think of any other organizational improvement intervention that has the potential to positively impact so may organizational problems concurrently. Development of Emotional Intelligence skills does not just improve leadership competencies or management skills. It has a far-reaching effect. And the percentage improvement our clients have experienced is dramatic. Participants in our programs have reported a range of 20% to 35% increase in personal productivity, 15% to 35% increased teamwork, a 20% to 40% reduction in stress and worry, and similar improvements in management of emotional reactiveness, personal motivation Women's Nike Air Max 270 Barely Grey , creativity, worklife balance and more.
As always, I like to be conservative when conducting impact interviews to gather results. Let's be even more conservative by cutting the above ranges in half. What would a 10% to 20% reduction in stress and worry, a 10% to 17% increase in personal productivity, or a 7% to 17% increase in teamwork mean to your organization? Because it's well documented that stress impacts health Women's Nike Air Max 270 Shoes Black White Anthracite , we can assume that a reduction in stress and worry may well impact health care costs which, in turn, positively impacts the organizational bottom line.
Let's look at a few other areas identified by our group of experts. One of the toughest issues on the list is grievances. Despite its difficult nature, one of our participants, using simple Women's Nike Air Max 270 Shoes Pink White , proven techniques, was able to resolve grievances at the first step in the process and reported a significant reduction in step 2 grievances. And in another specific example, a participant reported an increase in employee engagement. When he started applying the techniques, his direct reports viewed him as more approachable and presented an idea that, when implemented Women's Nike Air Max 270 Shoes Black Pink Lavender , saved the location the equivalent of 10 people per year. This roughly translates to about $300,000 toward the bottom line.
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